MobileSafer FAQs

What and Why

Q. Why would an individual use MobileSafer?

MobileSafer is easy-to-use software for your mobile phone that eliminates the temptation to text while driving and also keeps you safely connected via hands-free services. MobileSafer reduces the risk of getting a ticket or causing a crash, and it enables you to stay connected with modern lifestyles in a safe, legal and hands-free manner while driving. It also provides a message of social responsibility to anyone who tries to text or email you while driving since the MobileSafer™ software automatically responds back to let him or her know you are driving and will get back to him or her when you are done.
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Bluetooth® Connection and Activations

Q. How does MobileSafer know I am driving?

MobileSafer detects when any Bluetooth® device you choose (installed in your car or third-party accessory) activates to detect when you start your car. When your Bluetooth® device activates, MobileSafer sees the pairing and activates “safe drive mode,” allowing hands-free use without distraction. If your car does not have Bluetooth® technology built in and you do not have a third-party accessory (car kit, PND, etc.), you can purchase a Bluetooth car-charger from us for $29.99.
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Q. What if I don’t have a Bluetooth® connection in my vehicle?

Approximately 15% of all cars currently on the road have installed Bluetooth® technology in them – and within the next few years, as many as 50% of vehicles will. However, if you don’t have an existing Bluetooth® connection, there are many choices of headsets, car kits and personal navigation devices (PNDs) that all provide hands-free access via Bluetooth® connection. Any type of Bluetooth® solution / accessory can be used to launch safe drive mode for MobileSafer.
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Q. Why would I purchase a Bluetooth® charger?

If you don’t currently have a Bluetooth® system in your car, you can use the Bluetooth® car-charger to launch MobileSafer and then you can use your phone’s in-built speakerphone to make and receive hands-free calls. Also, if you already have a Bluetooth® headset that you wear all the time, you can tell MobileSafer to use the pairing with the car charger to trigger “safe drive mode” – rather than the connection to your headset.
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Q. MobileSafer is not activating when my phone pairs with my in-vehicle Bluetooth® technology.  What’s wrong?

First, double check “Basic Options” to make sure that the Bluetooth® pairing option has been selected. If that is okay, check to make sure that the Bluetooth pairing is “Trusted” by going to the Bluetooth set up function on your phone.
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Q. Why does my Bluetooth® pairing need to be “Trusted”?

In order for MobileSafer to work properly, the Bluetooth® pairing must be “Trusted” otherwise the pairing activity rather than being automatic during normal use would require a prompt to accept pairing making the process a little cumbersome and the activation of MobileSafer delayed until after accepting the prompt.

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Q. How does MobileSafer work with Bluetooth® technology?

There are two ways in which MobileSafer work with a Bluetooth® pairing. First, it uses the state of the pairing (‘active’ versus ‘not connected’) to automatically turn “safe drive mode” on and off. Once in “safe drive mode”, MobileSafer ensures that access to keyboard and screen are restricted but allows/ensure hands-free calls (inbound and outbound) go through the hands-free Bluetooth® solution or accessory.
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Q. I had my BlackBerry® smartphone in my holster when I started driving and MobileSafer didn’t activate completely – what happened?

Holsters keep MobileSafer from making all the required profile changes on activation. Simply remove your BlackBerry® device from your holster before you start driving to allow MobileSafer to activate completely.
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Driving With MobileSafer

Q. What is “safe drive mode”?

When MobileSafer detects that you are driving, it automatically:

  • locks the key pad and screen
  • silences your text end email alerts
  • enables voice dialing for outbound calls
  • ensures that all inbound and outbound phone calls are conducted hands-free

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Q. Can I make and receive calls while I am driving?

Yes. MobileSafer does not restrict your ability to make and receive phone calls – it only ensures that they are done in a hands-free manner.
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Q. How can I make outbound calls if the screen and keyboard are locked?

You can use the voice dialing capability of your Bluetooth® system or use the native VoiceDialer on your phone by simply clicking the left convenience key and saying “call ‘firstname’ ‘lastname’” or “Dial 123-456-7879”.
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Q. What happens to my inbound text messages and emails when I am driving?

Your inbound text and email messages are delivered quietly to your phone while you are driving. The messages sit behind the locked MobileSafer™ screen and they await your undivided attention as soon as you have stopped driving. A customized auto-reply can be sent to any inbound email or text message as well as to unanswered calls. To configure these options go to “Basic Options” in the MobileSafer™ application on your phone.
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Q. Can I change the text of my auto-replies?

Yes. Simply go to “Basic Options” in the MobileSafer™ application on your device and make your desired edits for each reply option (email, text and phone calls).
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Q. Do I have to send an auto-reply to inbound emails or calls?

No. You can use “Basic Options” on your device to manage which of the inbound services (calls, texts, or emails) you want MobileSafer to automatically respond to on your behalf.
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Q. How does MobileSafer send an auto-reply to unanswered phone calls?

For unanswered calls, MobileSafer attempts to send a text message back to the calling party number. The caller will not receive the text if he or she is calling from a landline phone. Also, if the calling party number is not a mobile phone number, you may also receive an error message back from your mobile carrier saying that you tried to send a text message to a non-mobile number – you can ignore and delete this message.
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Q. What about emergencies? Can I call 911?

You can always call 9-1-1. If you do, the software will automatically exit all aspects of MobileSafer for a period of 60 minutes. This is required in case your call is dropped and the emergency response center needs to call you back.
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Q. If I manually launch MobileSafer, do I need to manually exit?

Yes.
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Exiting/Suspend

Q. How do I exit MobileSafer?

In the normal course of operation, MobileSafer will automatically launch and exit safe drive mode based on the status of your in-vehicle Bluetooth profile – turn on your car and MobileSafer launches; turn off your car and MobileSafer exits.
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Q. How do I exit MobileSafer if I am idling in a safe location (e.g. a parking lot)?

Circumstances may occur where you are in your car and parked but with your engine still running and therefore MobileSafer will be active. To access your email or text messages when you are parked, simply press the “suspend” option and select either 1 or 5 minutes. This will tell MobileSafer that for the next 1 or 5 minutes to allow you to use all the functions on your device. Once this time has expired, MobileSafer will kick back in and put you in safe drive mode.
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Q. Why would I use the “Suspend” option?

If you are in your car and parked but with your engine still running, you can simply press the “suspend” option and select either 1 or 5 minutes. This will tell MobileSafer that for the next 1 or 5 minutes to allow you to use all the functions on your device. This will tell MobileSafer that for the next 1 or 5 minutes to allow you to use all the functions on your device. Once this time has expired, MobileSafer will kick back in and put you in safe drive mode.
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Q. When should I use the Suspend option?

You should only use the Suspend option when you are safely parked in a parking lot, drive way or other place where you are clearly out of the way of other cars.
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On Device Configuration

Q. How do I customize my MobileSafer settings?

Simply navigate to the MobileSafer application, most likely in your “downloads” folder, click the ZoomSafer icon once and then click Basic Options. Here you can manage your Auto-Reply options, your preferred BlackBerry Profile, the text for your Auto-Replys as well as your preferred in-vehicle Bluetooth profile which is used to automatically start and stop safe driving mode.
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Q. Why do I need to pick my target Profile for when I exit MobileSafer?

Unfortunately, BlackBerry does not provide an API for us to know what your profile is before we put the device into safe drive mode. So simply go the Basic Options setting of the MobileSafer application and pick one of the standard profiles as your standard profile once you exit MobileSafer.
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Q. I use a “custom BlackBerry profile” that’s not available for me to choose – what should I do?

The current MobileSafer solution can only use one of the standard BlackBerry profile settings. If you want non-standard configuration as your default profile, we suggest that you customize one of the existing BlackBerry profiles to meet your needs and then use Basic Options to select that profile for when you exit MobileSafer.
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Q. Why is it called “Basic Options”?

Because we give you the ability to manage “basic” preferences including Auto-Reply selections (Email, Text and Phone) and to customize Auto Reply text as well as selecting your preferred BlackBerry profile and Bluetooth parings for launch of safe drive mode.
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Device Support

Q. What devices does MobileSafer support?

MobileSafer is available commercially in North America on most BlackBerry devices. For a complete list of available phones click here.
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Q. When will MobileSafer support Android? iPhone?

A: Support for Android is under development with a release planned before the end of 2010. An iPhone version of MobileSafer is under investigation but we do not currently have a planned delivery date.
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Purchase and Download

Q. How do I purchase MobileSafer?

You can register for MobileSafer directly from www.zoomsafer.com.You can also download MobileSafer for BlackBerry devices from BlackBerry App World and Handmark.
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Q. How does the download process work from www.zoomsafer.com?

Once registered, ZoomSafer will send you an email to your phone with a single use download link. Simply click on the download link and follow the prompts. If you’re not familiar with the Blackberry installation process, here’s what to expect (though different phones may be slightly different):

  • 1. Click the Link, which will open your browser
  • 2. Click “Download” – a progress bar will show the app downloading
  • 3. Select Yes when asked to grant “Trusted Application” status
  • 4. Click “View” to see required Permissions changes
  • 5. Click the Back button, then select “Save” to save Permissions changes
  • 6. A different progress bar will appear with the message “Completing Installation”.

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Q. Why do I need to give MobileSafer device permissions when I install on my BlackBerry?

On BlackBerry devices, MobileSafer requires permission to do things like send text messages and emails on your behalf as part of our Auto-Reply capability. When installing the software, you will be prompted to view/accept the permissions changes and must approve them for MobileSafer to work correctly.
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Q: Do I need to open the registration email on my phone?

Yes – downloading the software will only work if you open the email directly on your phone.
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Q: Do I need to use the BlackBerry browser to download the application?

Yes. You must use the native BlackBerry browser to download the application. This ensures that you receive the correct version of software for your device.
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Q. How does the download and installation process work from 3rd party app stores?

With 3rd party application stores, you receive and pay for the software before you create an account. After you download the software to your phone, you will be prompted to enter your name, phone number and email address and to update any of your Basic Option choices (including Auto-Reply selections (Email, Text and Phone) and to customize Auto Reply text as well as selecting your preferred BlackBerry profile and Bluetooth parings for launch of safe drive mode.) Once completed, you are ready to zoom safer.
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Q. Do you have any videos showing how to register and download the software?

A: Yes. Go to our MobileSafer Youtube Site.
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Q. I didn’t get the download email – what should I do?

Sometimes our download email goes into your spam folder – check there first. If it’s not there, send us an email at support@zoomsafer.com and we’ll be happy to take a closer look.
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Q. My BlackBerry Pearl email does not show hyperlinks to the download software.

Open the email and press the “5″ key. The link should now be visible. Alternatively, you can copy the text with the link from the email, open your browser, click the BlackBerry button and choose “Go to”. This will allow you to paste in the URL.
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Q. How long does it take to download MobileSafer?

In most cases, the entire download process takes 1-2 minutes. We’ve seen the process take longer when subscribers are in areas with limited coverage or low bandwidth.
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Q. Can I re-download MobileSafer to my phone or to a different phone?

Absolutely. As a subscriber in good standing, you can re-download the application as many times as you need. Simply send us a note and we’ll send you an email to the address on your account with a new download link.
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Q. Where is MobileSafer when it’s installed on my device?

Once MobileSafer is installed, the icon will appear wherever applications normally appear on your phone after download. For some BlackBerrys, this is the bottom of the main screen. For others, the icon will appear in the “Downloads” folder. Many of our users move the MobileSafer onto their Home screen after download. If you do this, the application icon will appear in the same place after any subsequent downloads.
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Battery Life

Q. What effect will MobileSafer have on my battery life?

Almost none. Because MobileSafer leverages the devices inherent capabilities to pair with a Bluetooth device you should see very little battery life issues.
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Cancellation

Q. How do I cancel my subscription?

Simply send us an email at support@zoomsafer.com including your name, email address and phone number. Please remember that there are no refunds for one time fees or past monthly subscription fees.
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